Terms and Conditions

By using our web hosting services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Interpretation The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. Draco IT Systems Limited reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Illegal Use Our servers may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes a legal threat, or violates export control laws. Examples of unacceptable content or links: “Pirated software”, “Hackers programs or archives”, “Warez Sites”, “Irc Bots”, “Mp3″ etc.

There is also a limit of 100MB of image files that a normal hosting package can have. Individual file size cannot be more 1MB unless it a software that is written by your company and are selling on your site. But remember even for this you must first confirm with support@dracoitsystems.co.uk. For special requirements please contact us. We will be the sole arbiters as to what constitutes a violation of this provision.

Tortious Conduct No one shall post defamatory, scandalous, violent or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Spamming Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site’s mail server to relay mail without the express permission of the site or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam. It is contrary to Draco IT Systems policy for customers to use our servers to effect or participate in any of the following activities: # To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list; # To send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients; # To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a Draco IT Systems server, or using a Draco IT Systems provided server as a maildrop for responses; # To falsify user information provided to Draco IT Systems or to other users of the service in connection with use of Draco IT Systems’ service.

When Draco IT Systems becomes aware of an alleged violation of its AUP (Acceptable Use Policy), Draco IT Systems will initiate an investigation (within 24-48 hours). During the investigation Draco IT Systems may restrict the customer’s access in order to prevent further possible unauthorized activity. If the customer is found in violation of our SPAM policy Draco IT Systems may, at its sole discretion, restrict, suspend, or terminate customer’s account and/or pursue other civil remedies. Also, Draco IT Systems reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. If such violation is a criminal offence, Draco IT Systems will notify the appropriate law enforcement department of such violation.

Draco IT Systems does not issue service credits for any outages incurred through service disablement resulting from Policy violations.

The customer shall be held liable for any and all costs incurred by Draco IT Systems as a result of the customer’s violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. First violations will result in a Cleanup Fee of £150 and the customer’s account will be reviewed for possible immediate termination. A second violation will result in Cleanup Fee of £300 and immediate termination of the customer’s account. The Customer who violates this policy agrees to also pay Investigation Fees of no more than £150 per hour that Draco IT Systems personnel must spend to investigate any violations. In addition to above if our audit personnel pick up any spam being sent from your email, you will be charged £2/Email per 1MB(or less then 1MB) in size. Charges are per MB of mail size. This charge will be added to Customer’s account. If penalty amount is not paid within 72 hours of the incident then Draco IT Systems reserve the right to suspend customer’s service.

Modification Draco IT Systems reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

CUSTOMER SERVICE AGREEMENT

This is an agreement between you and Draco IT Systems Limited, (hereafter referred to as “Draco IT Systems”), regarding your use of Draco IT Systems’ computers, interactive information, communication and server management service. This Agreement governs the terms and conditions under which Draco IT Systems makes the services offered by Draco IT Systems available to individual consumers through a personal computer or similar access, or to individual consumers or small businesses in connection with the “Draco IT Systems” web hosting or similar services. Under this Agreement, you must comply with Draco IT Systems’ then current “Acceptable Use Policy,” as updated from time to time by Draco IT Systems.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

1. Draco IT Systems will host an account for you, the purchaser (hereafter referred to as the “customer”), for the customer’s chosen domain name, for the period of time (the Term) corresponding with the payment plan chosen by the customer. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated. We require notification of non-renewal with at least 30 days notice but not more than 60 days prior to the renewal date. You must have all account information to cancel and send your notification via email to accounts@dracoitsystems.co.uk, upon receipt of the email we will provide you with a cancellation form which must be completed to confirm cancellation. If you do not provide this notice and also complete the cancellation form, you will be charged for the next terms rate. There are no refunds on a la carte services.

2. The customer agrees to an online, paperless subscription and acknowledges that all the information that is submitted online is true and correct to the best of their knowledge. The customer agrees that the act of submitting the order form online is in lieu of their signature.

3. Initial Set-up fees are non-refundable. Domain Name Registration fees constitute a once-off payment subject to certain renewal charges. Free domain name registration is only applicable for the 1st year of hosting and the customer will be charged a domain name renewal fee once the initial year’s registration lapses. If a notice of cancellation is received within 120 days of signing up then the customer will be liable to pay the domain registration fees or the domain name will not be transferred to the customer’s name.

4. The Account Holder acknowledges that Draco IT Systems will not be liable for any loss of use, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the selected domain name and accordingly indemnifies Draco IT Systems against any loss whatsoever arising from any dispute or claim occasioned by the registration, domain name expiry and/or domain name hijacking of the selected domain name whether occasioned by any act or omission of Draco IT Systems, its representatives, agents or employees or otherwise.

5. Draco IT Systems’ services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Draco IT Systems expressly disclaims any representation or warranty that the Draco IT Systems services will be error-free, secure or uninterrupted. No oral advice or written information given by Draco IT Systems, its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice. The terms of this Section will survive any termination of this Agreement.

6. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. Further, the Account Holder agrees not to store, transmit, link to, advertise or make available any images containing pornography. Violations of these or any other provisions of this Agreement may result in termination of the services provided by Draco IT Systems, with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of Draco IT Systems based upon the severity of the violation.

Draco IT Systems reserves the right to refuse service if any of the content within, or any links from, the Account Holder’s website is deemed illegal, misleading, or obscene, or is otherwise in breach of Draco IT Systems’ then current Acceptable Use Policy, in the sole and absolute opinion of Draco IT Systems. Notwithstanding anything in this Agreement, the content of the Account Holder’s website is the sole responsibility of the Account Holder. The Account Holder agrees to indemnify and hold harmless Draco IT Systems from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney’s fees, costs, and other expenses incurred Draco IT Systems, (collectively, Claims) related to or in connection with the content of the Account Holder’s website. The terms of this Section will survive any termination of this Agreement.

7. Any domain orders/renewal are not guranteed by Draco IT Systems in any condition even if the payment has been made by the client.

8. Account Holder acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to the Account Holder. Account Holder is aware that Draco IT Systems reserves the right to change the specified rates and charges from time to time.

9. The Account Holder agrees to follow generally accepted rules of “Netiquette” when sending e-mail messages or posting to newsgroups. Account Holder is responsible for security of its password. Draco IT Systems will not change passwords to any account without proof of identification, which is satisfactory to Draco IT Systems, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes Account Holder, Account Holder understands that Draco IT Systems will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Draco IT Systems be liable for any losses incurred by Account Holder during this time of determination of ownership, or otherwise. The Account Holder agrees to indemnify and hold harmless Draco IT Systems from any and all Claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.

10. The Account Holder agrees not to harm Draco IT Systems, its reputation, computer systems, programming and/or other persons using Draco IT Systems’ services. Draco IT Systems reserves the right to select the server for Account Holder’s website for best performance. The Account Holder understands that the services provided by Draco IT Systems are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If the Account Holder’s website overwhelms the server and causes complaints from other users, the Account Holder has outgrown the realm of shared servers, and will need to relocate its website. Draco IT Systems will refund any unused portion of prepaid services. If the Account Holder refuses to comply with this Section, then Draco IT Systems has the right to terminate the services provided to the Account Holder without any refunds of the unused portion prepaid by the Account Holder. The Account Holder agrees to indemnify and hold harmless Draco IT Systems and any other Account Holder from any and all Claims resulting from the Account Holder’s use of the services provided by Draco IT Systems. The terms of this Section will survive any termination of this Agreement.

11. The Account Holder’s rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of Draco IT Systems.

12. If the Account Holder sells or resells advertising or web space to a third party then the Account Holder will be responsible for the contents of that advertising and the actions of that third party. Draco IT Systems has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current Draco IT Systems’ Acceptable Use Policy. The e-mail distribution by the Account Holder of “SPAM”, “JUNK MAIL”, or “UNSOLICITED COMMERCIAL E-MAIL”, is expressly prohibited. If the Account Holder refuses to remove any advertising or other third party content deemed objectionable by Draco IT Systems, Draco IT Systems may terminate the services being provided to the Account Holder.

13. Draco IT Systems will use its best efforts to maintain a full time Internet presence for the Account Holder. The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Draco IT Systems be liable to the Account Holder for any damages resulting from or related to any failure or delay of Draco IT Systems in providing access to the Internet under this Agreement. In no event shall Draco IT Systems be liable to the Account Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Draco IT Systems under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this Section will survive any termination of this Agreement.

14. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account. The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. a Draco IT Systems account may not be transferred without prior written approval of Draco IT Systems. The Account Holder is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the Account Holder’s account, the Account Holder will be liable for any unauthorized use of Draco IT Systems’ services, including any damages resulting there from, until the Account Holder notifies Draco IT Systems customer service.

15. If Draco IT Systems assigns the Account Holder an Internet Protocol address in connection with the Account Holder’s use of the Draco IT Systems services, the right to use that Internet Protocol address will remain with and belong only to Draco IT Systems, and the Account Holder will have no right to use that Internet Protocol address except as allowed by Draco IT Systems in its sole and absolute discretion.

16. This Agreement constitutes the entire agreement between the Account Holder and Draco IT Systems with respect to the Draco IT Systems services and supersedes all prior agreements between the Account Holder and Draco IT Systems. This Agreement supersedes all representations made to the customer, all amendments effected by the customer to any application form or other similar document submitted by him and all communications between Draco IT Systems and the customer relating to the subject matter hereof. Draco IT Systems’ failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any termination of this Agreement.

17. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and with a problem-solving mindset, without formal proceedings. Any dispute, which cannot be so resolved, shall be subject to binding arbitration upon the written demand of either party. Arbitration shall take place in Scotland. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney’s fees and expenses incurred at both the trial and appellate levels. The terms of this Section will survive any termination of this Agreement.

18. The Account Holder agrees to indemnify and hold Draco IT Systems harmless from any and all Claims resulting from or connected with any activities conducted by the Account Holder. The Account Holder and Draco IT Systems will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant to this Agreement. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.

19. Draco IT Systems may include the Account Holder’s name and contact information in directories of Draco IT Systems’ service subscribers for the purpose promoting the use of the services by additional potential clients. However, Draco IT Systems is not authorized to print the Account Holder’s name, trademarks or other identifying information in any other advertising or promotional materials without the prior written consent of the Account Holder.

20. The interpretation and enforcement of this Agreement shall be governed according the laws of Scotland (excluding its choice of law rules). The Account Holder hereby consents to personal jurisdiction in the federal and provincial courts of Scotland for any action arising out of or relating to the Account Holder’s use of the Draco IT Systems services. The federal and provincial courts of Scotland will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney’s fees. The terms of this Section will survive any termination of this Agreement.

21. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery or by mail. If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt requested; with all postage and charges prepaid. All notices and other written communications under this Agreement shall be addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by the party whose address has changed.

22. Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered “adult material.” However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Draco IT Systems has been forced to create its no adult sites policy for its virtual server users.

23. Virtual account holders can receive a refund if account is cancelled within the initial 30 days after sign up. If the account holder cancels after the time period specified, there will be no refund given. Refunds are only applicable to hosting services.

24. Draco IT Systems may temporarily deny service or terminate this Agreement upon the failure of Account Holder to pay charges when they become due. Such termination or denial will not relieve the Account Holder of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

25. If an account holder’s account becomes overdue, the account will be suspended. Interest will accrue on the overdue account at a rate of 5% per month until the outstanding balance is paid in full.

26. If an account holder charges back for services rendered, a £40 charge back fee will be added to the amount charged back by the customer.

27. In the event of 30 days of non-payment, you agree to Draco IT Systems’ right to place a “non-payment” page on your domain. Furthermore you agree that DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received by Draco IT Systems.

28. In the event of suspension of account due to non-payment, an re-activation fee of £10 will be charged if the client wants to re-activate his/her account.

29. If an account holder’s account is overdue for 90 days, the account will be handed over to an outside collection agency. At that time the account holder will incur a minimum collection fee of £40 or 25% of the balance due, the amount to be determined by Draco IT Systems at its sole discretion.

30. Credit card service accounts on cancellations will receive there final transaction payout 6 months after cancellation date. This is due to the fact that banks can have charge backs from the credit card owner for up to 6 months.

31. Minimum transaction amount when using our Credit Cards Services is £2 in a single transaction. Maximum transaction amount is £200k unless approved by Draco IT Systems previously.

32. Final transaction amount needs to be approximately 50% of the total amount of last 10 transactions or 50% of the total transactions received in last 6 months. This is the amount that will be held for 6 months after cancellation. This is due to the reason mentioned in point:30 above.

33. Credit card service accounts are setup on PayPal systems, and customers will have to abide by the terms, policy and conditions mentioned FAQ’s section on paypal.com along with the terms mentioned in this document.

34. If you had received a discount on any service on signup then in case of cancellation of a related service within 120 days will void that discount and you will be charged full fees according to the normal price of that service at the time of signup.

35. Domain registrations are only valid with hosting if hosting is continued for 120 consecutive days. In the event of cancellation before 120 days of hosting is achieved, you will be required to pay the full domain registration according to the normal price of that service at the time of signup. We also require valid Land line numbers for all services including domains, hosting, credit card services, dedicated servers, internet connectivity.

36. All accounts are subject to verification.

37. You agree that Draco IT Systems may establish limits concerning use of any Draco IT Systems service offered on any Draco IT Systems web site, including without limitation the maximum number of days that e-mail messages will be retained by any Draco IT Systems service, the maximum number of e-mail messages that may be sent from or received by an account on any Draco IT Systems service, the maximum size of an e-mail message that may be sent from or received by an account on any Draco IT Systems service, the maximum disk space that will be allotted on Draco IT Systems’ servers on your behalf either cumulatively or for any particular service. You agree that Draco IT Systems has no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by any Draco IT Systems service. You acknowledge that the features, parameters (for example, the amount of storage available to users) or existence of any Draco IT Systems service may change at any time.

38. First DNS change ticket submitted by Draco IT Systems for a domain is free for Domain Registration orders. There after every ticket submitted by Draco IT Systems to change DNS to any 3rd Party servers will be charged at £3 per Ticket Submitted. We do not take responsibility that ticket will be successfull due to many point of failures.

39. DNS Change tickets to any 3rd party which were not Domain Registration orders are charged at £3/ticket submitted. We do not take responsibility that ticket will be successfull due to many point of failures.

40. If a customer has signed and completed a Debit Form and his/her debit order fails for whatever reason they will be charged Administration fee. 1st Debit Order Failure is charged at £5. 2nd Debit Order Failure is Charged at £7. After 2nd consecutive debit order failure Draco IT Systems will not run debit order again on customers account. We reserve the right to decline any debit order forms.

41. If customer’s debit order has failed, customer must settle the outstanding amount within 3 days of debit order failure.

42. Debit orders can run any day between 25th to 7th of next month depending on the available dates by our provider of this service.

43. Credit Card Charge backs will be charged at 15% ex Vat + £2 Administration Fee.

44. If a account is suspended/terminated then re-activation Fee per Account is £15 (not per domain), this does not include any file/email restoration.

45. Restoration of databases are charged £35/Hour with a minimum charge of £20.

46. Restoration of Email accounts are charged £35/Hour with a minimum charge of £20.

47. Restoration of Website Files are charged £35/Hour with a minimum charge of £20.

Some special policies for all of our Credit Card Verification services

1. Credit Card Charge backs will be charged at 15% ex Vat + £2 Administration Fee.

2. Charge back enquiries by Banks and Vendor’s customers are handled at £2 per action from our side. Therefore its important for a Vendor that they use proper wording and inform there clients about the transaction details.

3. Three Charge backs within 1 calendar month will result in increase of Transaction Rate by 1% for Vendors future transactions.

4. If a Vendor gets more then 3 Charge backs within a month, it will result in suspension of account.

5. Transaction amount limit is initially set to £200, after 6 months it’s increased to £500 on Vendor’s request and review by Draco IT Systems Management.

6. 1st Payout occurs at least 46 days after the new Vendor does first transaction on there account if Vendor did not make a security deposit upfront.

7. For turnover of more then £2k per month consistently for past 3 months atleast, transaction fee for Vendor’s future transactions could be dropped by 1% per transaction on Vendor’s request and review by Draco IT Systems Management.

8. Special Payouts are charge at £15 per payout excluding any other fees as per Service agreement.

9. Our technology is provided by PayPal.

10. Please visit PayPal FAQ for more information.

11. Draco IT Systems reserves the right to refuse any Vendor Transaction.

12. Draco IT Systems reserves the right to reverse any Vendor Transaction if a transaction does not comply with our internal security checks. Transaction reversals are charged at £2.

13. You are able to save your credit card details on the system for repeat billing. Should you not wish to save your credit card details, you will be able to choose this option during the payment process.

 

What does Draco IT Systems consider “Adult Material?” Any site whose revenue is gained in part or whole from its adult content. Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes. Photos or videos showing graphic violence or death. Revenue-generating hyperlinks to sites who violate policy #1.

Why does Draco IT Systems have this policy? A virtual server is a shared environment where many websites & domains reside on each particular server. This being said, consider that an average “adult site” gets more hits than 100 standard websites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our service offering fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.

Draco IT Systems reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order.